Chronos has been providing unrivalled maintenance support to global customers for over 20 years. As a company that specialises in the supply and installation of synchronisation and alarm monitoring hardware, software and management systems, our ability to provide this support is assured.  From implementation through to product retirement, proactive assistance up to 24 x 365 reactive support, upgrades and updates; Chronos can be relied upon to for all your service requirements.

Telephone: +44 (0) 1594 862222

In the tabs below you can find more detail about our services or send us an enquiry.

Support

Support

Our experience in support has lead our trained engineers to achieve an overall knowledge of your network architecture. Not only do we support the equipment supplied into your network, we assist in its interaction with other network elements from third party manufacturers.  This knowledge and consultation is part of the technical helpdesk and onsite support provided by Chronos’ dedicated team of support engineers.

Spares Management

Next Day Swap Repair

We guarantee to replace your faulty module along with the appropriate firmware build, within one working day, or faster depending on the Service Level Agreement. 

This can either be facilitated using equipment from our "Vendor Managed Inventory" or "Customer Owned Spares" pools.

Vendor Managed Inventory

Why use your company’s valuable capital expenditure to purchase your own spares when we can do it for you?

Chronos has invested heavily over the years in a spares inventory that matches your deployed equipment in both hardware and firmware configurations. As a result we now hold a comprehensive range of modules for you to access as part of your SSP contract.

Spares holdings are regularly checked using Mean Time Between Failure (MTBF) data (both computed and from field experience) and Mean Time to Repair (MTTR) on a monthly basis to ensure that your needs are met by our inventory at all times.  We also take into account the various Service Level Agreements, and geographically diverse locations of your equipment in order to achieve the next day module on site services.

Your network ready spares are kept in a live state enabling our engineers to configure them to your specific requirements, ensuring a hot swap at your equipment location.

Choose Vendor Managed Spares if you need to:

  • Ensure your equipment uptime is maximised
  • Minimise capital expenditure
  • Eliminate the inconvenience of logistics and repairs

Customer Owned Spares

If you prefer to own your spares as assets, Chronos can manage these for you.  They are held as “Goods in Trust” and are kept separate from our Vendor Managed Spares.

Your spares will be kept in a live state, configured to your specific requirements, ready to be delivered to site in the event of an equipment failure.

All repairs of your assets can be managed by us, as well as full fault reporting on a monthly basis if required.