Technical Support
Help-Desk
Choose the Chronos 24x365 helpdesk for your business critical systems, or perhaps 8x5 office hours is all that’s required. Whichever you choose the service from you will receive from our helpdesk engineers will be first class.
The helpdesk is available to:
- Log faults
- Request information about your hardware, software or management systems.
- Assist you in resolving problems with your equipment – we do more than just support our systems.
- Log on to your network if permitted to fix issues remotely.
Each customer has a contract reference and each call logged to the helpdesk is issued a unique reference number for tracking purposes. We guarantee an engineering response time of 30 minutes after your call has been logged, although as our helpdesk is staffed by engineering support personnel you will usually talk immediately to someone who can help.
Comprehensive fault and management escalations are established to ensure our support engineers have the necessary backup if required to fix your problem.
On-Site Support
For issues that cannot be resolved via the helpdesk, Chronos Support delivers on-site support to return your covered equipment to normal operational condition. We invest in our engineers, all of whom have the knowledge to maintain your equipment to the high standards you should expect.
You can choose the service level you need, next working day, next day or 4 hour disaster recovery for your business critical systems.
Registered in England and Wales Number: 2056049
Registered Office: Stowfield House, Upper Stowfield, Lydbrook, Gloucestershire, GL17 9PD
Tel: +44 (0) 1594 862200 Fax: +44 (0) 1594 862211
VAT Registration Number: GB 791 3120 44
